Refund Policy

Last updated: 22 October 2026

This policy explains when Sai Speciality Center refunds money, and when it does not. It applies to consultations, procedures, treatments, health packages and laboratory tests provided at our clinic in Kasturi Nagar, Bengaluru, and to anything booked or paid for through this website.

1. Services are not refundable

Fees paid for a service that has been provided are not refundable. This includes consultation fees, procedure and treatment charges, registration charges, health package charges, and charges for a laboratory test once the sample has been collected and sent for processing.

Medical care is a professional service. The fee pays for the examination, the clinical judgement and the time of the doctor and the clinical team. It is not a payment for a particular outcome, and an outcome you had hoped for but did not get is not a ground for a refund.

2. The one exception: an error in a laboratory report

If a laboratory test report issued by Sai Speciality Center is found to be incorrect, you may claim a refund of the amount charged for that test.

A claim has to be supported by evidence. We will accept any of the following:

a report for the same test, on a fresh sample drawn within a reasonable period, issued by a laboratory accredited by the National Accreditation Board for Testing and Calibration Laboratories (NABL),
a written note from the doctor treating you, stating why the report does not fit your clinical condition,
the original report and the paid invoice from this clinic, which are needed in every case.

A result you disagree with is not by itself an error. Laboratory values move with the time of day, with food, with medication and with normal biological variation, and every method has a stated range of analytical variation. A result inside that range is a correct result, not a wrong one.

3. How to raise a claim

Write to saispecialitycenter.helpdesk@gmail.com or call 80887 01001 within 15 days of the date on the report. Attach the original report, the paid invoice and your evidence.

What happens next:

We acknowledge your claim within 2 working days.
We re-check the sample where it is still inside its stability period, and we re-check the entries made against it.
We offer you a repeat test at no charge. Most reporting questions are settled at this step.
If the error is confirmed, we refund the amount charged for that test.
If the original result is confirmed to be correct, we tell you so in writing, with the method and the reference range, and the repeat test still costs you nothing.

We aim to close every claim within 10 working days of receiving your evidence.

4. What a refund covers

A refund under section 2 is limited to the amount charged for the test in question. It does not extend to consultation fees, to other tests in the same order, to treatment or medication taken on the basis of the report, to travel, or to loss of any other kind.

5. What is not covered

A change of mind.
An appointment you did not attend, or cancelled with less than 4 hours notice.
A sample already collected and processed, where the result is correct.
A result confirmed on repeat testing.
A result inside the accepted range of biological or analytical variation.
A test referred to an outside laboratory and billed to you by that laboratory. Those claims go to the laboratory that issued the report and took the payment.
Medicines and consumables once they have been issued.
Payments made to any person or account other than Sai Speciality Center. The clinic collects payment only at its own counter and through its own published channels.

6. Duplicate and incorrect charges

If you have been charged twice for the same service, or charged for a service you did not receive, tell us and we will refund it in full. This is not a claim under section 2 and it needs no evidence beyond the payment record.

7. How a refund reaches you

Approved refunds go back to the method you paid with. Card, UPI, net banking and wallet refunds take 7 to 10 working days from the date of approval. Cash payments are refunded by bank transfer, for which we will ask for your account number, IFSC code and account holder name. The time your bank takes is outside our control.

8. If you are not satisfied

Write to saispecialitycenter.helpdesk@gmail.com or call 80887 01001 and ask for the clinic manager. If the matter is clinical rather than financial, it will be placed before Dr. Kavitha Lakshmi Easwaran.

9. Changes to this policy

If this policy changes, the new version is published on this page and the date at the top is updated. The policy that applies to your claim is the one published on the date you paid.

10. Contact

Sai Speciality Center
201-1, 1st A Cross, 2nd Main Road, East of NGEF Layout, Kasturi Nagar, Bengaluru, Karnataka 560043
saispecialitycenter.helpdesk@gmail.com
80887 01001, 99019 25700
Monday to Saturday 7:30 AM to 7:30 PM. Closed on Sunday

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